Terms and Conditions Policy

Effective as of 04/04/2025

Welcome to Desinelle! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products fromDesinelle. By accessing and using our site, you agree to comply with and be bound by these Terms.

1. General Information 

Desinelle offers premium-quality workwear and accessories for women, including clothing made from high-quality fabrics and embroidery. All sales are subject to these Terms and Conditions.

2. Products and Availability 

We strive to ensure that the products listed on our website are accurately represented. However, Desinelle cannot guarantee the availability or exact colors of the products at all times. We reserve the right to modify or discontinue products without prior notice.

3. Pricing 

All prices displayed on the website are in LKR (Sri Lankan Rupees). Desinelle reserves the right to adjust pricing at any time without prior notice. Additional taxes and shipping charges may apply at checkout.

4. Ordering 

When you place an order with us, you agree to provide accurate information, including delivery details and payment methods. Desinelle will confirm your order via email. We reserve the right to cancel or modify orders at our discretion.

5. Payment 

We accept the following payment methods: Card Payments, KOKO Payment, Cash on Delivery (COD), and other available payment methods. For customers opting for COD, payment must be made in full upon receipt of the order.

6. Shipping and Delivery 

We provide island-wide delivery services. Shipping times vary depending on location. You will receive tracking information once your order has been dispatched. Please ensure that you provide accurate shipping details.

7. Return and Refund Policy 

We accept returns and exchanges under the following conditions:

• • Items must be unused, with tags intact, and in original packaging.
  • Returns/exchanges must be made within 15 days of receiving the order.
  • Discounted/sale items are non-returnable.
  • Refunds will be processed to the original payment method (bank transfer for COD).
  • Desinelle covers return shipping costs for defective or incorrect items.
  • If an exchange item is out of stock, store credit will be provided.

8. Warranty and Defects

Desinelle ensures that all products are free from manufacturing defects. If you receive a defective or incorrect item, please contact us immediately for a return or exchange.

9. User Account 

To place an order, you may need to create an account on Desinelle’s website. You are responsible for maintaining the confidentiality of your account information and password.

10. Intellectual Property 

All content, designs, logos, and trademarks associated with Desinelle are the property of the company and are protected by copyright laws. Unauthorized use of Desinelle's intellectual property is prohibited.

11. Privacy Policy 

Desinelle is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store your personal information. By using our website, you agree to the practices outlined in our Privacy Policy.

12. Limitation of Liability

Desinelle is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

13. Governing Law 

These Terms are governed by the laws of Sri Lanka. Any disputes shall be resolved in the courts of Sri Lanka.

14. Changes to Terms 

Desinelle reserves the right to modify or update these Terms at any time. Changes will be posted on our website and will be effective immediately upon posting.

15. Contact Information 

For any questions or concerns regarding our Terms and Conditions, please contact us at:
 • Phone: 0770563324
 • Email: info@desinelle.com