Desinelle Returns, Refund, and Exchange Policy

At Desinelle, we value your satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our return, refund, and exchange policy ensures a smooth process for resolving your concerns.

 Returns and Exchanges

• Return/Exchange Window: You have 15 days from the delivery date to request a return or 
  exchange for any eligible item.
• Item Condition: Items must be in their original condition, unused, unwashed, and with 
  tags intact. Items that do not meet these criteria will not be eligible for return or exchange.
• Exclusions: We do not accept returns or exchanges for discounted or sale items.
• Exchange Options: You may exchange your item for a different size or color, or receive a store credit to place a new order. If the desired item is out of stock, we will issue a store credit valid for 12 months from the date of issuance.
• Exchange Price Differences:
         ◦ If the exchange item costs less than the original purchase, the difference will be provided as store credit for future purchases.
         ◦ If the exchange item costs more, the additional payment must be made in advance before the new item is delivered.
• Processing Time: Our online exchange process takes 7-10 working days from the date of 
  receiving your returned item. 

Refund Policy

• Eligibility for Refunds: Refunds are only available if:
        ◦ The item is damaged or defective upon delivery.
        ◦ You receive an incorrect item.
• Refund Method:
        ◦ Paid Orders: Refunds will be credited to the original payment method (e.g., credit/debit card).
        ◦ COD Orders: Refunds will be issued via bank transfer to the original customer’s account.
• Processing Time: Refunds will be processed within 7 working days of receiving your return at our warehouse. Once processed, refunds typically reflect in your account within 3-5 working days, depending on your bank.
• Return Shipping Costs: Desinelle will cover return shipping costs for any defective or 
  incorrect items.

How to Initiate a Return or Exchange

 To initiate a return or exchange, please contact us through the following channels:

• • Mobile: 0770563324
  • Email: info@desinelle.com

Important Notes:

• If the returned item is not in fully resalable condition, Desinelle reserves the right to refuse 
  a refund or exchange.
• Changes to the delivery address cannot be made once the package has been dispatched.
•  This policy is subject to change at Desinelle’s discretion without prior notice.